Shipping policy

Shipping & Delivery Policy - GILL HARRY™

(Effective Date: 5th Aug 2026)

Thank you for shopping with GILL HARRY. By placing an order for New Launch Events and Limited Releases, you agree to the shipping timelines and terms detailed below.

Delivery Timelines

  • Processing Time: Standard orders are processed within 1–3 business days. Due to the high volume of New Launch Events and Limited Releases, processing may take up to 3–5 business days.
  • Shipping Time: 2–7 business days depending on your location.

  • Total Delivery Time (Standard Orders): 3–10 business days (1–3 processing + 2–7 shipping).
  • Total Delivery Time (Launch Events & Limited Releases): 5–12 business days (3–5 processing + 2–7 shipping).

If you have questions about your order, please reach out to orders@gillharry.in.

Order Confirmation

  • Confirmation Email: You will receive a system confirmation email immediately after placing your order. Please check your spam/junk folder if it doesn't appear.

  • Tracking Data: Once dispatched, a shipping confirmation containing live tracking links will be shared via email/SMS.

Payment Methods & Partial Prepaid Cash on Delivery (PPCOD) Operational Flow

  • Payment Gateways: We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
  • How it Works: To ensure inventory fairness and eliminate malicious checkout bots, GILL HARRY operates on a Partial Prepaid COD model. Buyers must clear a non-refundable ₹200 token amount upfront securely online to validate their shipping slot. The remaining invoice balance is cleared in cash or UPI directly to the courier executive upon doorstep physical delivery.

  • Rejection Penalty: If a PPCOD shipment is refused or returned at the doorstep by the buyer, the initial ₹200 (INR) advance taken stands fully forfeited as both-way courier logistics handling fees and will not be refunded.

Pre-Order Purchases

  • Fulfillment: Products marked explicitly as "Pre-Order" will ship immediately upon stock arrival at our central warehouse facility. 
  • Payment & Changes: Full payment is securely processed at checkout. Once placed, pre-orders cannot be canceled, modified, or swapped.

Cancellation Policy

  • Order Cancellation: Cancellations are only allowed within 5 minutes of placing an order, provided the order has not yet been dispatched

Address Changes & Redirects

  • Pre-Dispatch: Address updates are allowed only if the order has not been dispatched. Please email orders@gillharry.in immediately with your order number.

  • Post-Dispatch: Once handed over to the courier partner, we cannot modify the shipping address, refund items, or cancel the package. If the package is returned to us due to an incorrect address or refusal by the buyer, the buyer is fully responsible for bearing all associated return logistics charges.

Lost, Stolen, or Damaged Transits

  • While package custody legally transfers to the courier logs once dispatched,     GILL HARRY will actively assist in opening transit investigations for lost or severely damaged packages. Please report shipment anomalies to our support desk immediately at orders@gillharry.in

Delivery Disputes

  • 24-hour Window: If your package status reflects "Delivered" on the courier tracking tracker but you have not physically received it, you must file a dispute at orders@gillharry.in within exactly 24 hours of the delivery timestamp shown on the tracker.

Rejections: Proof of delivery requests or theft disputes submitted after this 24-hour bracket will not be legally entertained.

Prepaid Refund/Deduction: In case of fully prepaid orders, if the delivery is refused at the doorstep or due to a size mismatch (customer’s fault), we will refund the product amount after deducting the return shipping charges (or both-way logistics fees, whichever applies). Logistics shipping fees will be strictly deducted from the customer’s balance refund.