Refund policy

Return & Refund Policy - GILL HARRY™ 

(Effective Date: 5th Aug 2026)

At GILL HARRY, customer satisfaction and operational precision are our priorities. Before placing a return, exchange, or refund request, please carefully review our Return Policy for complete details. By purchasing from GILL HARRY, you acknowledge and agree to our Terms & Conditions and all related structural policies.

RETURN & REFUND POLICY (APPAREL ONLY)

We are committed to providing a smooth and worry-free shopping experience.

100% Money-Back Guarantee — Applicable Only on Apparel (Terms & Conditions Apply)

  • Prepaid Exclusive:  This guarantee applies strictly to fully prepaid online orders. Cash on Delivery (COD) options are non-refundable.
  • PPCOD Exchanges: For Partial Paid (PPCOD) orders, the token amount of ₹200 is strictly non-refundable upon doorstep delivery refusal (by the buyer) or if the customer is non-contactable.
  • Return Window: Return requests must be submitted within strictly 3 days from the chronological date of delivery.
  • Product Condition: Items must be unused, unwashed, stain-free, and returned in their original packaging with all tags intact.
  • Advance Payments: Partial payments, token amounts, or advance bookings are strictly non-refundable under all circumstances.

Exclusions (No Refunds/Returns)

  • The Money-Back Guarantee does NOT apply to:
  • Partial Prepaid Cash on Delivery (PPCOD) orders (Eligible for size/color exchange only the ₹200 advance token is non-refundable upon doorstep rejection). 
  • Sale items, combos, bundle offers, or Launch Clearance gear.
  • Items showing signs of wear, washing, scent, cosmetics, or damage.
  • Shorts and innerwear due to structural hygiene guidelines.
  • Normal wear and tear over time (including fabric pilling, color fading, shrinkage, loss of elasticity, or minor seam fraying).
  • Unboxing Video: Customers must record a clear, continuous, unedited unboxing video from scratch (showing the unbroken package seal) to verify any damaged or missing items. Failure to provide clear unedited video evidence instantly voids the claim.
  • One-Time Policy: Only the first order is eligible for a return/exchange. Exchanged items cannot be returned or exchanged a second time.
  • Handling Fee: A reverse logistical handling charge of ₹200 will be applicable to process the reverse pickup at your doorstep.
  • GILL HARRY Liability: GILL HARRY will not be responsible if an incorrect, modified, or different item is returned by the customer.

Reverse Pickup & Self-Shipping

  • Pickup Attempt: One standard reverse pickup attempt will be arranged per order whenever service is available in your area.
  • Self-Ship Exception: If reverse pickup is not available in your location due to service limitations, customers must self-ship the item via a reliable courier service with proper packaging and valid tracking details. (In such cases, the ₹200 handling fee will NOT be charged).
  • Handling Fee: A reverse logistical handling charge of ₹200 will be applicable only when we arrange a reverse pickup attempt for you. This fee covers our logistics cost.

EXCLUSIONS – NORMAL WEAR & TEAR

Exclusions (What is NOT Covered):

  • The Money-Back Guarantee does NOT apply to:

  • Partial Paid (PPCOD) orders (Advance of ₹200 is non-refundable upon refusal).

  • Sale items, combos, bundles or free gifts, or Launch/Limited Release products.

  • Items showing signs of wear, washing, sweat, cosmetics, or damage.

  • Shorts and churidars due to structural hygiene concerns.

  • Normal wear and tear over time (including fading, pilling, color change, shrinkage, loss of elasticity, or seam fraying).

Important Note:

  • Unboxing Video: Customers must record a clear, continuous, unedited unboxing video starting from courier package opening, clearly indicating any missing items or damages. Failure to provide this clear unedited video evidence within 48 hours of delivery will instantly void the claim.

  • One-Time Policy: Only one return/exchange claim is eligible per order.

  • GILL HARRY Liability: We are not responsible for any items lost, stolen, or modified after being handed over to the customer.

EXCHANGE POLICY (APPAREL)

  • Exchanges are permitted only for a different size or color of the exact same product, subject to availability.
  • If the exchanged product is costlier than the original, the extra amount must be settled via bank transfer or store credits.
  • If the exchanged product is cheaper than the original, the price difference will be refunded strictly as store credits (valid for future purchases).
  • The ₹200 handling fee applies to all exchange requests processed via our reverse pickup service.

FREEBIE POLICY

  • Only one complimentary item is allowed per eligible order. Freebies cannot be returned, exchanged, or converted into cash/store credit. 
  • If an eligible order is cancelled or partially returned, and the remaining order value no longer qualifies for the freebie, the free item must also be returned. If the free item is not returned, its MRP will be deducted from the final refund amount.
  •  Complimentary products are not covered under warranty or after-sales support.

COMBAT EQUIPMENT POLICY

  • Return or exchange is accepted only in cases of manufacturing defects. Defects must be evident on visual inspection with video proof (within 48 hours of delivery) and matched with product images and order details.
    Product must be unused, unwashed, and returned in original packaging with proof of purchase. Returns must be processed through a tracked courier service. The defect claim must be reported within 48 hours of delivery, and the product must reach our warehouse within 7 days from the date of claim approval.

Refund Process & Timelines (All Categories)

  • Timeline: Once the returned package passes our warehouse quality check (which takes 5-7 business days), approval will be notified, and your refund will be credited back to your chosen payment method within 5-7 working days after approval. (Total turnaround time is approximately 10-14 business days).

Support Contact

  • For return, exchange, or damage queries, email us at: orders@gillharry.in
    (Please mention your Order ID and the exact reason for return/exchange in the email subject line).